Third consecutive OUTsurance Outperform Award for My Glass

Johannesburg - Nationwide mobile auto glass fitment enterprise, My Glass, has been awarded the prestigious OUTsurance Outperform Award for Best Automotive Glass Service Provider for the third consecutive year. The award is a testament to a business model built on innovation, operational excellence and a culture that empowers people to deliver their very best every day.

Gary Stieger, Managing Director of My Glass, states that the hat-trick of wins is a remarkable achievement that reflects the company's unwavering commitment to consistency, quality and customer service excellence. He adds that the company has adopted a focused strategy aimed at continuously improving every aspect of the customer experience.

"My Glass has invested heavily in technology to ensure that customers receive the same high-quality experience, regardless of where or when they engage with the business. These technological investments have created a platform that allows My Glass to deliver reliable, predictable and professional service, time after time," he says.

The organisation also attributes its success to an uncompromising commitment to quality products, combined with expert workmanship, ensuring that customers receive solutions that are both safe and durable. This commitment to quality has helped build long-standing trust with customers, insurance partners and industry stakeholders alike.

"At My Glass, we continually review and refine our processes to eliminate delays, reduce complexity and improve turnaround times. These efficiencies enable us to respond quickly to customer needs, while maintaining the high standards that have become synonymous with the brand."

Despite the noted advances in technology and process optimisation, My Glass believes its greatest asset remains its people. Stieger indicates that the business has cultivated a deeply embedded culture of accountability, teamwork and customer care. Every employee understands the important role they play in delivering an exceptional experience and takes personal ownership of achieving the best possible outcome for customers.

"Our people are the heartbeat of this business," he says. "Technology and systems support our performance, but it is the passion, commitment and professionalism of our team that truly sets us apart. They are the reason customers continue to trust us, and they are the reason we continue to achieve industry-leading results."

The final ingredient in the company's winning mix is what Stieger refers to as the My Glass 'secret herbs and spices'. This, he explains, is a unique combination of culture, innovation, experience, accountability and an unwavering commitment to exceeding customer expectations.

"It is this special blend that inspires partners and employees to go the extra mile, embrace continuous improvement and consistently deliver service that stands out in a competitive marketplace. Winning the OUTsurance Outperform Award for the third consecutive year is confirmation that our approach – focusing relentlessly on technology, quality, efficiency and service excellence –  is delivering genuine value," he concludes.